Contracts and SLA
Organize service terms, priorities and deadlines. Rules are defined according to the contract and implementation scope.
Field Service Management platform
Your entire operation.
Connected.
Field Service for operations with teams, assets and multiple locations. TVYXA connects service requests, contracts, maintenance and field execution to track deadlines, capture evidence and bring management together.
From office to fieldFrom execution to insight
TVYXA · FIELD SERVICEONE CONNECTED VIEW
Assets at the center. Everything connected.Asset→Team→Result
Operations already connected with TVYXA
Field teams, assets and service management
Fewer disconnected processes.
More connected operations.
From asset history to performance by location: follow each service with the context of its contract, team and materials.
Know every asset. Plan what comes next.
Bring asset history, service requests and maintenance together. QR codes put information within reach of your field team.
Asset QR codesPreventive maintenanceHVAC maintenance plansAsset history
Connect planning with execution.
Organize requests, schedules and work orders. Give your team the context to carry out and document every service visit.
Requests & SLATeam schedulingMobile appChecklists & evidence
Turn service delivery into business insight.
Connect inventory, finance and performance indicators. Monitor locations and make decisions using operational information.
Inventory & financeContractsMultiple companiesDashboards
Head office and locations
Structure companies, locations and access profiles. Give each person the visibility needed to manage their responsibilities.
Guided implementation
Discovery, configuration, data migration and training planned around the company's processes.
From request to result
From the first contact
to operational results.
Every stage of service connected in one platform.
- 01
Contract
Service setup and configuration.
- 02
Asset
Asset registration with information and history.
- 03
Request
Request intake and service desk triage.
- 04
Technician
Assignment of a team with the required skills.
- 05
Parts
Planning, picking and usage tracking.
- 06
Execution
Service delivery with records and evidence.
- 07
Feedback
Performance indicators and insights to improve operations.
One continuous workflow. A single source of truth.
Field Service across industries
Different operations.
A shared need for connection.
Facilities & building maintenance
Industrial maintenance
Technical service
Healthcare & equipment
Refrigeration & HVAC
Networks & multiple locations
Integrations & API
Your ERP and operations.
Moving together.
SAP Business One integration and an API for connecting other systems. Records, transactions, data direction and responsibilities are defined in the project scope.
Discuss integrations ↗
SAP B1ERP integration
WhatsAppNotificationsOther systemsVia API
NFS-eService invoices
AsaasBillingGlobal operations
Connections that cross
borders.
From Brazil to the world. One platform to connect teams, assets and processes across different markets.
Brazil
Ecuador
Puerto Rico
Germany
Africa
International projects
Operations and projects across markets, each with its own scope and implementation stage.
Room to grow
Multi-company management and integrations to support evolving operations.
Connected operations
Processes, information and indicators brought together in one shared view.
10+
years of evolution
150+
active customers
5M+
work orders generated
500k+
assets and equipment managed
Applications in real operations
Renault & Horse
Building maintenance and facilities across two plants, with location identification and service workflows.
Froneri
Digital technical reports to organize service information and records.
Blue Health
Service management projects across different markets with a multi-company structure.
Each implementation has its own scope. Integrations, rules and configuration are assessed during the project.
From the people running operations
We started seeing the entire network on a single screen. TVYXA gave us the control and governance our operation needed to scale.
Field Service and TVYXA: your questions
How does TVYXA track asset history and lifecycle?
Each asset can bring together registration data, location, requests, work orders and maintenance history. QR codes support identification in the field and access to records, giving technicians context and managers traceability.
How are service requests, scheduling and field execution connected?
Requests move from the service desk to planning and execution. TVYXA connects requests, schedules, technicians, assets and work orders so teams can document service and managers can monitor progress. Assignment criteria are defined around your business process.
Can contracts be linked to services and assets?
Contract management organizes service conditions and agreed services. During implementation, the project defines customer and asset links, deadlines and the monitoring criteria required by your operation.
How can we monitor SLAs and identify overdue service?
Requests and services can be tracked by status, priority and service deadline. Indicators help identify pending and overdue work. SLA rules, working calendars, pauses and escalations must be assessed and configured according to the contract and project scope.
How can we plan preventive maintenance and recurring work?
TVYXA connects assets, schedules and work orders to organize preventive maintenance routines and their history. Frequencies, checklists and responsibilities are defined around your maintenance plan.
How can we assign service visits and monitor technicians?
Scheduling and technician management support service planning and execution monitoring. Assignment follows your business process, including availability and required skills. Field records support analysis of productivity and service progress.
What evidence can field teams record during service?
The execution workflow can include checklists, photos, technical information and signatures. Records are associated with the service visit, supporting service history and review by managers and customers according to configured access rights.
Can we trace parts and materials used on a work order?
Inventory can be connected to work orders to record parts and materials used. This helps associate consumption with service and assets, supporting replenishment planning and analysis of operational resources.
How can we manage multiple locations and access permissions?
The multi-company structure organizes companies and locations with access profiles. Implementation defines responsibilities, the data each role can access and the operational view available to management.
How can TVYXA integrate with our ERP and existing data?
TVYXA integrates with SAP Business One and provides an API for other integration projects. Scope defines the records and transactions exchanged, communication direction and system responsibilities. Data migration and training are planned during implementation.
Ready to connect the next
chapter of your operation?
Tell us how your company works. During the demo, we review your processes and the scope of implementation, data migration and training.